My Account
- How do I create an account?
- How do I edit my account information?
- How much is my shipping?
- I forgot my password.
- How do I return my product?
- I received the wrong product.
- What is your return policy?
- When will my order ship?
Order Status
- Has my order shipped?
- How do I change quantities or cancel an item in my order?
- How do I track my order?
- My order never arrived.
- An item is missing from my shipment.
- When will my backorder arrive?
International Shipping
- Do you ship to my country?
- What are my payment choices?
- When will my order ship and what are my shipping charges?
- What is your return policy?
- How can you ensure that temperature variations during shipping do not affect the potency/efficacy of your products?
Guarantees
Policies
General Product FAQs
- Are your products 100% vegetarian?
- Why are enzymes and Tracite in so many of your products?
- How can you ensure that temperature variations during shipping do not affect the potency/efficacy of your products?
- Do you use additives, excipients, or fillers in your products?
- Why are some of your vitamins "synthetic"?
- Is a high pH water okay to drink while taking supplements?
- How are your herbs prepared?
- What type of animal products are your gelatin capsules made from?
- Do you recommend any of your products for children?
- How is Universal Formulas' better quality than the drug store brands?
- Can I take more than one cleanse at once?
- Why are there color variations in some of your products?
At Universal Formulas, we're here to help! Please contact us with any of your comments or questions.
Buyer's Guide
- How do I buy or redeem a gift certificate?
- How do I find my product?
- How do I navigate the site?
- How do I use a coupon?
Pricing and Billing
- Do I have to pay sales tax?
- I have a question on my charges.
- I need a copy of my receipt/invoice.
- When will a credit appear on my account?
- When will my credit card be charged?
